Topshelf Technology / Resources / FAQ
Frequently asked questions.
Straight answers from Topshelf.
Explore common questions about our services, support, agreements, and getting started. One accountable team, with onsite and remote delivery from Lakewood, Colorado.
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What would you like to know?
01 / Services and fit
Services and fit
Understand what we do, who we work with, and where managed technology can help.
What services does Topshelf provide?
Topshelf provides Managed IT Services, Cybersecurity, Managed Web Solutions, Digital Marketing, Remote Support, and selected specialized services. Explore our solutions to find the right starting point.
Are services suitable for small businesses?
Yes. Topshelf works with small and mid-sized businesses. We define the service scope around your business needs, environment, and agreed responsibilities.
How can managed technology help a business?
A managed relationship can improve reliability, security, efficiency, documentation, and access to technical experience while reducing the burden on internal staff.
What are IT solutions?
IT solutions are technologies and services used to address business needs such as network reliability, cloud computing, security, support, and software operations.
Are cybersecurity and backups included with Managed IT?
Managed IT includes patching, approved antivirus, and an operational security baseline. Advanced threat protection, security governance, and security strategy belong to the separate Cybersecurity service. Managed Backup & Recovery is separately scoped. Managing a server or NAS does not automatically include backup protection. Review the Managed IT service scope.
02 / Getting started and cloud
Getting started and cloud
Know what onboarding covers and how ongoing management differs from project work.
How does the transition to Managed IT work?
A transition begins with discovery and assessment, followed by documentation, management-agent deployment, endpoint baselines, and inventory. We establish the agreed scope for ongoing monitoring and support. Inherited technical problems are documented and scoped separately for remediation.
Does Topshelf work in the cloud?
Yes. Topshelf supports cloud platforms and Azure services within the agreed scope. Cloud migrations and major deployments are scoped separately from ongoing administration and management.
Are migrations and major deployments part of recurring Managed IT?
Routine administration, maintenance, and support are part of the agreed managed scope. Major changes such as server migrations, network redesigns, office moves, large hardware rollouts, and new POS deployments are separate projects.
03 / Support and coverage
Support and coverage
Find our standard hours, support options, and service location.
What are standard support hours?
Standard support hours are Monday through Friday, 9:00am to 5:00pm Mountain Time. Managed IT support is available through Microsoft Teams, email, and phone.
Can support be delivered remotely?
Yes. Topshelf provides remote support and can coordinate onsite help when needed. Visit Client Support for remote support resources.
What happens if we need help after hours?
After-hours Managed IT support is reserved for business-critical emergencies. Response targets depend on service level and issue priority, and measure the initial response rather than resolution time. Ultimate includes SLA-backed response targets. A formal 24/7 after-hours SLA is not offered.
Where is Topshelf located?
Our office is at 12687 W Cedar Dr, Unit 220, Lakewood, Colorado 80228. Contact our team to discuss your needs.
Can Topshelf provide nationwide onsite help?
Topshelf can coordinate contractors nationwide when onsite work is required.
04 / Agreements and billing
Agreements and billing
Get clear on agreement terms and accepted payment methods.
Do you offer flexible agreements?
Managed IT agreements run for 12 months. Agreement terms depend on the service and agreed scope. Talk with our team about the terms for other services.
What payment methods are accepted?
Topshelf accepts credit and debit cards, PayPal, checks, ACH bank payments, and Amazon Checkout.
Still have a question?
Already a client? Visit Client Support. Looking for a role with our team? Explore Careers.