Topshelf / Client support
Client support.
Start here.
Already a Topshelf client? Call our office and tell us what is happening. Our team will help determine the next step for your service.
Call first. If a remote session is appropriate, our team will explain how to connect.
Help with your Topshelf service
- Client support
- For existing clients
- Remote service
- Nationwide
- Onsite service
- Colorado by arrangement
Support hours
Monday-Friday: 9am-5pm Mountain Time
Saturday: By appointment only
After hours
For after-hours emergencies, email [email protected]. An on-call technician will get back to you right away.
Before you call
Have these details ready.
A little context helps us understand your request. Share what you know when you call.
- Your businessYour name, business name, and a callback number.
- Affected device or serviceThe computer, account, application, or service you need help with.
- What changed and whenWhen the issue started and how it is affecting your work.
- Error message or screenshotThe exact message or a screenshot, if you have one.
Common questions
A few support questions.
How do I request support?
If you are an existing Topshelf client, call (303) 747-7299 and describe the problem. Have your business name, a callback number, and any relevant error message ready.
How do I start a remote session?
Start by calling our team. If a remote session is appropriate, we will explain how to connect as part of handling your request.
What are your hours, and what if I need help after hours?
Monday-Friday: 9am-5pm Mountain Time
Saturday: By appointment only
For after-hours emergencies, email [email protected]. An on-call technician will get back to you right away.
Where is support available?
Topshelf provides remote service nationwide and onsite service in Colorado by arrangement.
Can I contact you if I am not a client yet?
Yes. Talk with our team about what you need, and we can discuss whether Topshelf is a fit.
Need help with your service?
Call our office and tell us what is happening.
New to Topshelf? Talk with our team about the help you need.